As we’re all aware, coronavirus (COVID-19) has spread rapidly across the globe. It’s not only a worry for our health, but also how our businesses function and thrive day-to-day.

The Phone Book is even more important in these times, where people need to communicate with friends, relatives and businesses. We’re committed to providing and maintaining our services and support during this uncertain time.

We want to assure you that we’re here to help you keep your business running, whilst ensuring the utmost safety and welfare of our colleagues and customers.

How we will support you?

We want to provide you with clear visibility of our plans and commitments. And of course if you do need further clarification, please do not hesitate to ask.

We have business continuity and incident management plans and processes in place, and we’re constantly reappraising our position as more information becomes available.

As always, we are committed to offering you the best service possible. We will continue to monitor the situation and we will provide updates as and when necessary.

If you do have any concerns or need any further information, please get in touch with your account manager or contact us by:


Sales enquiries: 0800 011 3043

Customer services: 0800 030 4019 option 1

Or via email:

General enquiries:

Billing enquiries:

We may take a little longer to answer your calls and respond to emails than usual. Thank you for your patience – we really appreciate it.

From the team here at the Phone Book we hope that you, your family and friends keep safe and well during these unprecedented times.

Find out how BT Business is helping our customers stay connected.